Frequently Asked Questions
Everything you need to know about our luxury home collections.
What is the standard delivery timeframe for large furniture items?
Most of our mirrors and furniture pieces are delivered within 7-14 business days via our specialist two-man white glove delivery service to ensure they arrive in perfect condition.
Do you offer international shipping?
Currently, we ship to most locations within the UK and selected European countries. Please check our shipping calculator at checkout for specific rates and availability for your region.
What is your return policy for home decor?
We offer a 30-day return window for all items. Products must be returned in their original packaging and in a resalable condition to qualify for a full refund.
Are your mirrors suitable for bathroom use?
Many of our mirrors are moisture-resistant; however, we recommend checking the specific product description for the 'Bathroom Safe' badge to ensure longevity in high-humidity environments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Clearpay.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email confirmation with a tracking link and a reference number to monitor the progress of your delivery.